SHIPPING & RETURNS

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​The return or product exchange requests for the products with damaged original packaging and products that cannot be later purchased by another customer are not accepted. The original invoice and all other copies must be sent with the product you wish to return. We cannot accept returns for products without an invoice. There is no return or product exchange available for  evening dresses, swimsuits and bikinis. The shipment fee for the products you want to return is covered by the buyer. Returns with cash on delivery shipment method will not be accepted.

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Our Return Address:

Istanbul

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The product fee shall be refunded to your purchase-related credit card within the legal return period of 10 working days resulting to the product reaching our above-mentioned address and consequent to a detailed inspection by our authorized personnel regarding any problems or deformation including but not limited to misuse. This period starts when we receive the returned products.

 

When your return request is approved, you will be notified with an email. If your return request is not approved as a result of the inspections to be performed by our authorized personnel, the product(s) you have submitted for return will be returned to the delivery address you have specified by providing the reason for the rejection being forwarded with the related product. 

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For product returns, you must provide the  printed invoice with the original product tag on the product in an unused format and as-is with all the accessories that came with the product.